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Search 1,200 guides for speakers, soundbars and headphones, or pick your product below.

Popular: Set up a speaker Wi-Fi keeps dropping Track a repair

Room speakers

Set up, pair and place. 86 guides

Soundbars

Television, remote, surround. 54 guides

Headphones

Fit, battery, noise control. 41 guides

The app

Rooms, groups and alarms. 63 guides

Quick fixes

Most problems take two minutes.

  • 2 minutes

    A speaker is missing from the app

    Nine times in ten the speaker and the phone are on different networks. Check that first, then restart the speaker.

    Show me how It did not help
  • 3 minutes

    No sound from the television

    Set the television to send sound out through the cable, not its own speakers.

    Show me how
  • 1 minute

    Headphones will not pair

    Hold the button for five seconds until the light blinks, then choose them on your phone.

    Show me how

Swipe for more

Top questions

Asked this week.

Why does the music stop after a few minutes?

Usually the router moves the speaker between two bands. Give both bands the same name, or keep the speaker within one room of the router.

Can two people control the same speaker?

Yes. Anyone on the same network with the app can play, pause and queue.

How long is the warranty?

Two years from the day of purchase, three for headphones registered within a month.

Does the speaker work without Wi-Fi?

Portable speakers play over Bluetooth. Room speakers need the network.

Where do I find the serial number?

Under the speaker, and in the app under the name of the room.

Popular this week

All guides

Service status

All working
Streaming and radioWorking
Voice controlSlower than usual

Software 16.2Reached 80% of speakers

2 min

Median time from a search to an answer.

94%

Of problems solved without a call.

1,200

Guides, each one checked every quarter.

Still stuck?

Talk to a person.

Real people in three time zones, every day of the week.

INInes and the chat teamOnline now

Chat

The fastest way. Typical waitMeasured over the last hour, updated every five minutes. is 3 minutes.

Start a chat
TBTomas and the phone team8:00 to 20:00

We call you

Pick a time and keep your day. We ring within the quarter hour you choose.

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RWRin and the workshopRepairs in 5 working days

Repair

Send it in with a free label. You can follow every step from your account.

Book a repair
  1. Support
  2. Room speakers
  3. Set up

Set up a room speaker

Five steps, about ten minutes. You need the app and your Wi-Fi password.

Save guide Ask a person

No saved guides

Guides you save are kept here and in the app.

Browse guides

Step 2 of 5About 8 minutes left

Add the speaker in the app

The app finds a new speaker by itself. All you do is confirm that the one it found is yours.

Before you start

Stand within three metres of the speaker with your phone on the home network. The light on top should blink green; if the app asks for a code, it is the eight characters printed as CS-XXXX-XX under the speaker.

  • Open the app and choose Add a product.
  • Wait for the chime, then tap This is mine.
  • Name the room. You can change it later.

If the light stays orange

The speaker is still starting. Give it a minute. If nothing changes, unplug it for ten seconds and begin this step again.

Using a guest network? Speakers and phone must share one network, so switch the phone first.

Step 2 of 5
Did this step work?
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Related guides

  1. Support
  2. Mara Okafor
  3. Repairs

Repairs and warranty

Every product registered to you, what is covered and where a repair stands.

Start a repair
5 products Covered Ends soon Expired
ProductSerialBoughtWarrantyMonths left
Speaker, living roomCS-4F2A-07Mar 2025Covered17
Speaker, kitchenCS-4F2A-11Mar 2025Covered17
SoundbarCS-9B10-52Dec 2023Ends soon2
HeadphonesCS-77C3-90Jun 2024Covered20
SubwooferCS-12D8-03May 2022Expired0
5 products registeredRegister another

Repair R-20418, headphones

In the workshop

Step 3 of 4Back with you by Friday

  1. Received
  2. Diagnosed
  3. Repairing
  4. Sent back

The left hinge is being replaced under warranty. There is nothing to pay.

Print the label again Cancel repair

Repair updates

  1. Support
  2. Contact

Write to us

Tell us what happened and which product it is. We answer within a day.

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Who answers

  • INInes VargaSpeakers and the app
    Online
  • TBTomas BrandtSoundbars and televisions
    Online
  • RWRin WatanabeRepairs and parts
    From 9:00
What should I have ready?

The serial number, and the email address the product is registered to.

Can I send a photo or a recording?

Yes, up to five files once the first message is sent.

Which languages do you answer in?

English, German, French and Spanish.

Prefer to talk?

Choose a quarter hour and we ring you. Every day from 8:00 to 20:00.

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