If your card is lost or stolen
Freeze it first. A frozen card cannot be used, and you can thaw it if it turns up in a coat pocket.
Freeze the card
Open the app, choose Cards and tap the card. The switch marked Freeze works at once, also for payments by phone.
Then, if it is really gone
- Order a replacement from the same screen; it arrives in three working days.
- Your phone gets the new card immediately.
- Check the last payments and report any you do not know.